Extra Help

Talk to us whenever you need to!

We’re here to support you when you need help in your day-to-day life.

Our Advice and Counselling service is free, confidential and available to you 24/7.

To get started, call us on 0800 0931 535.

Advice

Our Citizen’s Advice trained experts, can help you with:

  • Conflict
  • Employment
  • Taxes
  • Education
  • Debt Management
  • Bullying
  • Harassment
  • Housing and much more

Counselling

You can access real time emotional support, advice and practical information on:

  • Bereavement
  • Relationships
  • Stress
  • Divorce
  • Child Support
  • Domestic
  • Violence
  • Elderly care and much more

Member Support Fund

If the cost-of-living crisis has left you struggling with your finances, you may want to call us 0800 0931 535 and speak to us about:

  • Pausing your Direct Debit payments for up to 6 months.
  • Financial support, which we offer at our discretion.

Please note: This service is a free additional benefit for our members as a thank you for being with us and is not part of the insurance contract. While we aim to offer this service long-term, we can’t guarantee it will always be available or remain unchanged.

Need a bit of extra help?

We’re here to support you whenever you need us. If English isn’t your first language or you’d like someone else to speak with us on your behalf, whether that’s a friend, family member, or financial adviser, we’re happy to help. Just give us a call on 0800 0931 535 or click here to nominate someone to assist you.