Make a complaint

We want you to have a great experience with us, but sometimes we don’t manage this.

Please let us know why you’re unhappy, by completing our form below.

We’ll contact you within 5 days of receiving your complaint.

You can read our complaints procedure here.

Complaints procedure

Alternatively you can:

  • email as at [email protected]
  • call us on 0800 0931 535 (Monday – Friday 9am – 5pm)
  • write to us at Member Services, Holloway House, 71 Eastgate Street, Gloucester GL1 1PW.