Update your details

For Classic, Premier or 10-year insurance, or Commuted investments:

Please put your request in writing and include your full name, date of birth, insurance number and full address.

Please include a certified copy of either: your marriage certificate, decree NISI, decree absolute, birth certificate, passport, driving licence or deed poll.

Please send your request to: Holloway House, 71 Eastgate St, Gloucester GL1 1PW.

For all other insurance and investments:

Please complete our form below.

Holloway Friendly Insurance number

Date of birth

First name

Last name

Address

Post code

Please upload a non-certified copy of your marriage certificate, decree NISI, decree absolute, birth certificate, passport, driving licence or deed poll.

If you’d like to update your address, please let us know your:

Holloway Friendly Insurance number

Date of birth

First name

Last name

Old Address

New Address

If you’d like to update your contact details, please let us know your:

Holloway Friendly Insurance number

Date of birth

First name

Last name

Address

Post code

New contact details

Please tell us your new details, by completing our Direct Debit form, and emailing it to us at [email protected].

In your email, please include your full name, date of birth, insurance number and full address.

Alternatively, you can call us on 0800 0931 535, and we’ll update your Direct Debit details over the phone.

To tell us your new collection date, please let us know your:

Holloway Friendly Insurance number

Date of birth

First name

Last name

Address

Post code

Your new Direct Debit collection date

Please note, the Direct Debit processing rules mean we must give at least 10 days’ notice when we change your collection date. This could mean that depending on when you tell us, and when your new date is, we may not be able to make the change in the current month. If this happens, we’ll collect your Direct Debit as usual in the current month, and your change will happen from the following month.

If you’d like to change anything on your insurance, like how much you pay each month, the amount of insurance you have or your salary or job details, please email us at [email protected].

If you’ve had your insurance for at least 3 years and you’re up to date with your Direct Debit payments, you can pause it for up to 6 months.

Please remember:

You won’t be able to claim while your insurance is paused
You’ll need to be back at work for 3 months before you can make a claim

Holloway Friendly Insurance number

First name

Last name

Date of birth

Contact number

Email address

Confirm email address

Which month would you like to pause your insurance from?

Which month would you like to pause your insurance until?

We’d love for you to stay, but we understand that things change.

If you’re leaving because you need to reduce your outgoings, it may be worth speaking to us first. Our insurance is flexible, so we can change it to reduce how much it costs you. If you’d like to find out more, please call our Member Services team on 0800 0931 535 (Monday – Friday 9am – 5pm).

However, if you’re sure you want to stop protecting your income, please complete our form below and we’ll contact you within 5 working days.

Holloway Friendly Insurance number

First name

Last name

Date of birth

Contact number

Email address

Confirm email address

Why would you like to cancel?

To help us improve our service, please let us know more about why you would like to cancel

We’re sorry to hear this. Please let us know their details, so we can update our records and get back to you.

Your details

First name

Last name

Phone number

Email address

Your relationship to the deceased

Are you the executor of the estate?

Their details

Holloway Friendly Insurance number

First name

Last name

Address

Date of birth

Date of death

Supporting documents

Please upload a copy of the deceased death certificate.

Upload file

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Holloway Friendly is the trading name of The Original Holloway Friendly Society Ltd. Holloway Friendly is registered and incorporated under the Friendly Societies Act 1992, registered No. 145F. Registered office: Holloway Friendly, Holloway House, 71 Eastgate Street, Gloucester, GL1 1PW. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FRN 109986. © 2024 Holloway Friendly

Update your details

Your details

Your insurance

For Classic, Premier or 10-year insurance, or Commuted investments:

For all other insurance and investments: