Wiltshire Friendly has changed
Wiltshire Friendly is now part of Holloway Friendly.
Your insurance has automatically transferred to Holloway Friendly, and you don’t need to do anything. Your existing cover continues as before, with no changes to your benefits or the terms of your insurance because of the transfer.
You might notice a few small changes in how you get in touch with us, but we’re still here to support you when you need us.
We know you may have some questions, so we’ve put together some frequently asked questions (FAQs) to explain what’s happened, what it means for you, and where to go if you need a hand.
FAQs
Wiltshire Friendly has transferred its business to Holloway Friendly. From 1st October 2026 they’ll now look after your policy.
No. Everything has transferred automatically.
No. Your existing policy continues under the same terms and conditions.
Holloway Friendly is now responsible for your personal data. You can read their privacy notice at holloway.co.uk/docs/download/privacy-notice.pdf.
Yes.
Holloway Friendly is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if they weren’t able to pay you because they ran into financial difficulties. The scheme may cover you for 100% of any successful claim you make
Further information about the compensation scheme is available from: The Financial Services Compensation Scheme PO Box 300 Mitcheldean, GL17 1DY Tel. 0800 678 1100 www.fscs.org.uk.
Yes.
Your voice continues to count too; every year Holloway Friendly invite all their members to join and vote at their Annual General Meeting. Details about the AGM will be sent to you nearer the time.
Your policy is now with Holloway Friendly so whilst you might still see the Wiltshire Friendly name and branding, all communications will be from Holloway Friendly.
You can contact the Member Services team on 0800 0931 535 and select option 3 or by email or in writing. Please see contact details below.
Contact us
Update your membership details
Need to update your details? Simply complete the relevant form below and send it to us using our contact details above.
For anything else – please email at [email protected] or call us on 0800 0931 535 and select option 3.
Make a claim
If you need to make a claim, please get in touch with the Claims team. They’ll take some initial details and send you a claim form to complete and return.
Please contact them within 14 days of your illness or injury starting.
Once you’ve let Holloway Friendly know about your claim and you’ve sent back the required documents, they’ll be able to contact your GP for medical information and your employer or accountant about your income.
You’ll also need to provide a medical certificate dating from the first day of your illness or injury.
The Claims team will use this information to review your claim and let you know if your claim can be paid. If it can, Holloway Friendly will also tell you how much you’ll receive.
As part of our ongoing claims management process, the Claims team will stay in touch with you regularly to see how you’re getting on. They may ask you to attend consultations or interviews with healthcare or other professional advisers they’ve appointed.
Extra Benefits
Make a complaint
If something’s not quite right and you’d like to raise a complaint about your membership or the service you’ve received, please let Holloway Friendly know in whichever way suits you best:
Phone: 0800 0931 535 (Option 3)
Email: [email protected]
In writing: FAO: Governance & Compliance Manager, Wiltshire Friendly, Holloway House, Epsom Square, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XG
You can read our Complaints Guide here.
Document Library
Holloway Friendly and Wiltshire Friendly are trading names of The Original Holloway Friendly Society Limited. Registered and incorporated under the Friendly Societies Act 1992. Registered No. 145F. Registered office: Holloway House, 71 Eastgate Street, Gloucester, GL1 1PW. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 109986. © 2026 The Original Holloway Friendly Society Limited.